Outsourcing
Contact Center Services

MapOutbound Lead Generation or Sales Programs and Inbound Service or Support Programs (Bilingual)

We are a successful call center performance optimization consulting company. We work with clients’ in-house teams, as well as their existing outsourced teams.
The number one reason we’re hired to work with existing outsourcers is performance.

Why? Because Outsourcers are traditionally operational experts – not human performance experts.

Our outsourcing business model successfully marries the operational expertise of existing call center outsourcers, with our expert human performance consulting. So you get the best of both worlds – proven call center infrastructure, technology, and operations – and expert ongoing people and performance management - from screening, through training, monitoring, coaching and rewarding. The result is an inarguably winning combination.

Chat and Email programs (Bilingual)

Chat and Email programs are becoming more and more popular as customers demand 24/7 access to service representatives. performanceAgents™ and its outsourcing partners are already equipped to develop, manage, and produce outstanding results for your chat and email needs.

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